ANTI-DISCRIMINATION POLICY
Discrimination Is Against the Law
PROHealth complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. PROHealth does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
PROHealth: Provides free aids and service to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats.
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact PROHealth at (323) 932-0773 between the hours of 8:30AM- 5PM.
If you believe that PROHealth has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
PROHealth,
4221 Wilshire Blvd #275,
Los Angeles, CA, 90010
Telephone #: (323) 932-0773
Fax #: (323) 932-7373.
You can file a grievance in by mail, or fax.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Ave, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019,
800-537-7697 (TDD)
Complaint forms are available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
You may also contact Joint Commission if you have any concerns about safety or your care, treatment and services at 1(800)994-6610, 24 hours a day/7 days a week. Staff members are available to answer calls only on weekdays between 8:30 am and 5:00 pm Central Standard time. You may also email Joint commission at complaint@jcaho.org.